Frequently Asked Questions
Show All Answers
- What shipping and processing options are available?
- Standard Shipping and Processing
Most purchases are shipped from our warehouses to arrive within five to seven business days of receipt of the order. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box or within the same time.
Rush Shipping and Processing
For an extra charge of $15 per address, within the contiguous 48 states, we can arrange for rush delivery to most destinations. Rush delivered items will be shipped Monday through Friday (excluding holidays) and are estimated to arrive within 2 business days. Please note: Rush service is not available for some oversize items, out of stock items or for some items shipped from the manufacturer. Rush orders cannot be sent to a P.O. box; please call 888.330.6979 for information.
Special conditions sometimes apply to the delivery of oversize items, perishables or merchandise shipped directly from the supplier. You'll find clarification of the shipping methods and times noted with the product description.
- How are shipping and processing charges calculated?
- Our shipping and processing charges are defined by carrier costs, processing your order, packaging the products you purchase, and delivering them to you. We do our best to keep shipping rates low and affordable for all of our valued customers. You may find our standard and rush delivery charges here: SHIPPING INFORMATION
- Can an order be shipped to a foreign country?
- At present, we ship only within the United States, to its territories and to APO/FPO addresses.
- Will you hold an order and ship it at a later date?
- If you wish to place an order but delay its shipment to a later date, please contact Customer Support by calling 888.330.6979, and one of our Customer Support Representatives will be happy to assist you. You may also make this requests during checkout by utilizing the comment form.
- Can I ship to multiple addresses from a single order?
- Please contact Customer Support at 888.330.6979 for information in regards to multiple address shipments.
- Can an order be shipped to an APO/FPO address?
- Yes. When entering an APO or FPO address, please follow this example:
- * Name: PO3 Brad Williams
- * Address Line: Marine Division Sct 1
- * Address Line: USS Wisconsin BB–64
- * Zip Code: 34049 (Actual Zip Code)
- * City: FPO (APO if APO)
- * State: AA or AP
- What is Are Naturals return policy?
- If you purchased your item(s) through our Are Naturals website within 30 days, you may make a return provided item(s) are in new and unused condition. Once received, we will process your return for a refund or exchange in 15 business days. If, within 30 days, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value minus shipping charges. FREE RETURNS AND EXCHANGES SHIPPING: Return and exchange shipping is FREE for customers who purchased their arenaturals.com product through our website within 30 days of the original invoice date. We are happy to accept a return or an exchange at no cost to you. You can return or exchange your product(s) to us by using the pre-paid shipping label located in the returns email that will be sent to you once you have filled out the Returns Form. For detailed information, and Returns Form see our RETURN POLICY
- What forms of payment are accepted for online purchases?
- We accept Visa, MasterCard, American Express, Discover, and Paypal.
- How can I be sure that an item is in stock?
- This information can be found on the product page of the item you are purchasing. The status is available on each product page. This will be noted with "In Stock", "Out of Stock" or a "Back Order" status. If the item is on back order or out of stock, you will be notified by email with this status and the dates you may expect delivery. If an item becomes permanently out of stock after you've made your purchase, we'll notify you by email.
- How can I check the status of an order placed online?
- If you provide your email address when placing your order, we'll notify you once your order has been shipped. Whether you placed your order over the Internet or by phone, you can check it’s shipping status online 24 hours a day 7 days a week by logging into your account with your email and password. Registration is required to track your order online. Click here to track your order online.
- Will you confirm receipt of my online or phone order?
- Yes. Once you have placed an order online or by phone, if you have provided an email address, we will send you an email confirmation message within 24 hours of your order. You may also print or note your order information, including order number, during checkout once your order is complete.
- How is sales tax calculated?
- No sales tax is charged on orders place on the Internet or by phone.
- Can Are Naturals assist my company with gift-giving and large orders?
- Yes. Please call 888.330.6979 to speak with a customer support representative or email us at customersupport@arenaturals.com if you would like more information.
- How can I change or cancel my order?
- To make a change or cancel your order, please contact Customer Support at 888.330.6979. Please note that some back-ordered items will ship prior to the date stated on the product page. Arenaturals.com cannot cancel an order for any item after the item has been shipped, you can of course; return the item for a refund. Please see Returns page for instructions on how to return an item.
- Is the credit card information I submit secure?
- Absolutely. Every step of the arenaturals.com online ordering process that requests credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable if anyone should attempt to intercept it.
- What is Are Natural's privacy policy?
- For detailed information, please see our PRIVACY POLICY
- How can I verify Are Natural’s security?
- At anytime, you may verify our security by visiting any page on our website, and clicking the GeoTrust logo at the bottom of any of our pages.
- Do gift-givers need a password to access a gift registry online?
- Yes. To ensure their privacy, registrants are required to create a password for their family and friends to use and view their gift registry. Registrants must advise their guests of the password.
- Can I purchase or redeem a gift card online?
- Yes. To order a gift card, CLICK HERE.Using a gift card to make a purchase online is easy: At checkout, enter the gift card number into the promo code box. The gift card value will automatically be applied to your merchandise total. If the purchase amount is less than the card value, the balance will remain on the card and can be applied to a future purchase.
- How are gift cards shipped and what is the shipping and processing charge?
- There is no shipping and processing charge for gift cards sent by first-class mail; please allow 7 to 10 business days for delivery. There are no shipping or processing charges for gift cards when you select Free Standard Delivery. For two-day rush delivery, the shipping charges will apply.
- How do I determine the remaining balance of a gift card?
- During check out, you may enter your gift card number to view your balance. You may also contact Customer Support at 888.330.6979, and one of our representatives will be more than happy to assist you. Please have your gift card number readily available when inquiring by phone.
- Is there an expiration date for a gift card?
- No, we invite you to make use of your gift card at your convenience.
- What if I lose a gift card?
- The Are Naturals gift card should be considered as cash. We cannot replace a lost or stolen gift card, except as required by law.
- Can a gift card be exchanged for cash?
- No, a gift card can be used only for purchases, except as required by law.
- How do I submit a rating and a review for a product?
- Thank you for taking the time to review products that you've purchased from arenaturals.com. To write a review, go to the product page and click "Write a Review" or "Review this Item". Then sign in by typing your email address and a nickname. (Although your nickname will appear, your email address will not appear online; we request it in the event we need to contact you with questions about your review.) Click to rate the item from 1 to 5 (one is the lowest rating and five is the highest). Note whether or not you recommend this product to other customers. Then write your comments regarding its quality, performance and ease of use. Please be as specific as possible in describing what you did or did not like about the product. Preview and approve your review, then click "Submit."
- When will my rating and review appear online?
- It may take 48 hours before approved reviews appear on the site.
We reserve the right to withhold reviews that include:
- * Obscenity, discriminatory language or wording inappropriate to a public forum.
- * Advertisements, Spam content or references to other online sites, offers or products.
- * Contact information, including email addresses, URLs, phone numbers or addresses.
- * Comments that are critical of other posted reviews or their authors.
Show All Answers
- How do I have a gift order shipped to another address?
- If you'd like a product to be sent to an address other than your own, you can indicate this when you add an item to your Shopping Bag. Select "Other" from the "Ship To" choices that drop down on the product page. Or, if you have an account and are signed in, and you have created nicknames for gift recipients, you can select their nickname from this drop-down. During checkout, you will be prompted to provide the shipping address and to type a gift message that will be included at no extra charge.
- How do I include a gift message?
- With any order, we will be happy to print your gift message on one of our gift cards at no extra charge. When you check out, you will be prompted to type a message in the "Gift Message" area.
- How do I request gift wrapping?
- As part of our efforts to conserve, at this time arenaturals.com does not provide gift wrapping. Alternatively, some of our items include gift packaging and will indicate this information on the product page of each product.
- How can I check the status of a gift order placed online?
- If you provide your email address when placing your order, we'll notify you by email once your order has been shipped. For both online orders and phone orders, check shipping status online 24 hours after the order was placed, by signing into your account. Please note; that you must be registered in order to check the status of an order online. If you would like us to check your shipping status for you, please call us at 888.330.6979.
- Where can I purchase gifts from Are Natural’s Green Gift Registry?
- Gifts can be purchased online from our Internet site, or by calling 888.330.6979.
- To whom will a registry gift be shipped?
- Our registrants indicated their shipping preferences when they registered. Your gift will be shipped directly to the address specified by the registrants unless you indicate "Ship to Other" Or if you prefer to deliver the gift in person, you have the option of entering your own ship-to address during checkout.
- How do I find out if someone is registered with Are Naturals?
- To search for a registry online, simply click GREEN GIFT REGISTRY. Please note that a password is required to view Gift Registries.
- I am unable to locate or access a known registry online. What should I do?
- For privacy reasons, a password is required to gain access to gift registries. If you cannot gain access to a registry, please call 888.330.6979.
- If I am purchasing a gift, do I need a password to access a registry?
- Registrants are required to provide family and friends with a gift-giver password. Registrants must advise gift-givers of this password in order for them to gain access to the registry online.
- I forgot the gift-giver password. What should I do?
- Please contact the registrant directly. To protect our registrants' privacy, arenaturals.com discloses password information only to the registrants.
- Is a card enclosed with gifts purchased online?
- When you check out, you'll have the option of typing in a personal message that will be included with the gift. Please note that not all products allow for gift cards, in this case your gift message will be noted on the gift receipt.
- How long does a registry remain active?
- You can access a gift registry online and in our stores for one year after the date of the event.
Show All Answers
- How can I register for gifts with Are Naturals?
- It's easy. To register online, CLICK HERE to begin.
- When should I register?
- We recommend registering three to four months before your wedding or other event. This allows family and friends enough time to purchase gifts for engagement parties and showers.
- How do I let my family and friends know I've registered at Are Naturals?
- Once you've created your registry online, you will have the option to send notice to your friends and family. Simply fill in the E-mail address and Message boxes provided in the "My Gift Registry" area. Your name will appear in the "From:" field on the e-mail that is sent.
- Can I make changes to my registry after I've created it?
- Yes, you can access your registry via the Internet to add or delete products, and change quantities.
- How long do registries stay active?
- Your registry will remain active online and in our stores for one year after the date of your event.
- I forgot my password. What should I do?
- If you listed an email address on your original registry, we will send your registry password to that address. The gift-giver password is also accessible to you when you sign into your account. For security reasons, we cannot send passwords to any other email address.
- How does Are Naturals protect a registrant's privacy online?
- Your own password is required for creating or managing your registry. To ensure their privacy, registrants are required to create a password for their family and friends to use and view their gift registry. Registrants must advise their guests of the password. In addition, registrants also have the option to make their shipping address available to their guests. You may find this option in your gift registry edit area.
- Where can gifts from my registry be purchased?
- Gifts from your registry can be purchased online, in our stores and by calling Customer Support at 888.330.6979.
- How often are registry records updated online?
- Your registry is updated within 24 hours after an order is placed online.
- How do I know that an item has been purchased from my registry?
- When someone purchases an item from your registry online or by phone, the purchase will be noted on your registry list. In addition, you will receive an email notification letting you know that an item from your registry has been purchased.
To view all purchases, you may sign into your account and view "My Gift Registry".
Show All Answers
- Does Are Naturals offer wholesale pricing?
- At this time we do not wholesale our products, however we do offer a 10% discount for orders over $1,000. Please call us at 888.330.6979 for details.
- Will Are Naturals donate to my organization?
- At this time, Are Naturals is committing all donations to the American Forest tree planting projects. With the help of americanforests.org we plant a tree with every order of $50 or more.
- Does Are Naturals offer a trade discount to designers?
- At this time we do not offer a trade discount, however we do offer a 10% discount on orders over $1,000. Please call us at 888.330.6979 for details.
- How does Are Naturals package its products?
- As part of our efforts and commitment as an eco friendly company, when shipping directly from our company, the packaging is a combination of re-used packaging, recycled packaging, and highly recyclable corrugated boxes which are marked to encourage the recipient to re-use. All of our invoices are printed on recycled paper. In addition, to reduce harmful emissions, orders may be shipped directly from the manufacturer.
- Does Are Naturals have an affiliate program?
- Are Naturals offers an affiliate program to carefully screened websites. Please call 888.330.6979 for details.
|
